Which should come first – An increase in price or an improvement in service?
Clare Yates - CY Training Works, Alex Barr - Third Bounce
July 2022
In this podcast style chat, we'll be focusing on improving customer service but accepting that it will cost both time and resource.
- How can you raise the bar of customer service without the money to invest in staff and tech?
- If you put up your fees in order to raise the revenue to improve service, are you then open to questions about meeting or failing to meet expectations?
- If you don’t put up your fees, are you able to offer a higher level of service or are you trapped in a bargain basement bracket?
Would you like a recording of the webinar?
Recordings of all webinars are available to members via the secure members section.
If you are a member of the UK200Group you can access all recordings via the Knowledge Hub in the members section of the UK200Group website.
If you are not a member but would like a copy of the webinar, you can purchase a copy of the recording to download and share internally with your colleagues for just £50 plus VAT per recording. If purchasing more than one recording we will offer a discount - contact us for details.