Online reviews
Saleem Arif, ReviewSolicitors
June 2021
Online reviews are important to businesses of all types as we increasingly look online for 'endorsements' from people before we choose suppliers.
Legal services are no different and whilst as a sector we rely heavily on personal recommendations, there is no doubt that people will still then 'check a firm out' online.
For nearly 9 in 10 consumers, an online review is as important as a personal recommendation. Customers are likely to spend 31% more on a business with “excellent” reviews. ... On average, a one-star increase leads to a 5 to 9% increase in a business's revenue.
In this highly engaging and fast paced session, Saleem Arif from Review Solicitors helps us to understand the role that reviews play, how to get reviews and how to manage them and use them to your advantage. He will also explain some of the tools available to manage reviews plus how a firm can approach getting reviews and embed a review culture in your firm.
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