The Peak End Rule - a behavioural science theory you could apply today!
I took the book ‘Thinking fast and slow’ by Daniel Kahneman (the psychologist, economist and Noble prize winner) on holiday with me five...
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Sandra Thompson
Dec 15, 20205 min read
How Are You?
Wait. Three words, three letters and a question mark. This question has become one of the most important to ask this year. And it will be...
Sandra Thompson
Nov 15, 20204 min read
What Clients Want - the Emotional Intelligence Implications
Expectation, Emotional states, Thinking about ‘little touches’
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